Value Received
At a recent seminar, was able to get into a discussion about how leading associations are able to maintain and grow their membership. The topic is very important to the Iowa Soybean Association (ISA) as we have made major changes to our membership approach in the last few months. After 45 years of having to pay dues to be a member of ISA, if you pay the soybean checkoff in Iowa, there is no longer a need to do so.
All you have to do is sign up to be an ISA member is visit our web site at www.iasoybeans.com. Once you do, you are eligible to participate in numerous ISA programs and if you chose, receive a number of informative newsletters. I hope you take advantage of this opportunity to be a member of “Your ISA. Your Way.”
At the seminar, our presenter shared that many associations are “failing to recognize that members are focused on value received and the quality of experience, not value delivered.” In other words, it is not enough to provide opportunities and products that look good and read well. What members are looking for are experiences and services that are top notch and make a difference in their life or in their chosen field of endeavor.
For ISA, this means that we must continue to be farmer focused. We must constantly seek to understand the needs of Iowa’s soybean farmers and do all that we can to meet those needs. But the key is make sure that you, the farmer members, have the opportunity to tell us whether or not value has been received and whether any and all experiences with ISA were of high quality.
ISA attempts to listen in various ways. First and foremost, the 21 farmer directors of ISA are real farmers elected by farmers in each of Iowa’s 9 crop districts. Last year 2800 farmers participated in our director elections. Second, ISA has created District Advisory Councils in each crop district. Each of these 9 councils has 9 – 12 farmer participants and is chaired by the ISA directors in that district. These 100 farmers are providing excellent feedback and suggestions to our 21 elected directors.
Additionally, ISA staff and farmer directors attend dozens of farmer meetings across the state every year, meeting with farmers and listening to your concerns. We have a great opportunity to meet hundreds of farmers this summer at the Farm Progress Show near Boone. Like everyone else, we also conduct phone and mail surveys in order to better understand what is on the minds of Iowa’s farmers. And we use social media tools to engage in two-way communications.
I would enjoy the opportunity to hear from you on the value you receive and the quality of your experiences with ISA.